Is the RS232 cable correctly fitted between the PC and HH2? Check that the cable connectors fit tightly. There may be problems with the 9-25 D adaptor at the HH2 end. You may have to try swapping with other cables or adaptors.
Are you using the right COM port? Check which serial port is used on the PC. Check that the HH2Read software is set to use that COM port. If a USB to RS232 convertor is being used, please check which COM port has been assigned to it in the device manager (see FAQ 44).
Have you got the right type of RS232 cable? (Delta-T Sales Code HHRS2). The normal RS232 cable has female connectors at each end (and has crossed over lines between some pins). Do not confuse these with RS232 modem cables. Modem cables have male and female connectors (and are wired straight through).
Make sure the HH2 is switched off when communication is attempted
Check what version of HH2read is being used (open HH2 read, click on help, about) and what version of HH2 firmware they are using (switch on the HH2, pres set, scroll to status, press set, scroll to versions, press set, scroll down to see what version the firmware is. It may be that the HH2read softwaremay need updating to the latest version (this can be downloaded from our website, the customer may need to uninstall the current version though – check the readme documents that accompany the installation)
We have noticed that some modern PC's immediately wake the HH2 when they are connected to the PC. Sometimes they are then unable to communicate with the HH2, or communicate inconsistently. The PC's that suffer the problem are different brands (Dell Dimension and Compaq) running Windows 2000. However, other Windows 2000 PC's don't suffer the same problem.
Action
The PC software HH2Read v2 (released March 2002) should improve this situation. But if the problem is encountered, users should be advised not to connect their HH2 before starting HH2Read, and to disconnect it before closing HH2Read.
Note also that if the HH2 is left connected to the closed serial port, it is unable to sleep, and reports that a powered sensor is unexpectedly connected. Disconnect the HH2 from the PC.
BACKGROUND INFORMATION HH2Read v2 manages the serial port differently from earlier versions, by keeping the serial port open. Earlier versions of HH2Read close the serial port between messages, causing unexpected -9V to +9V transitions, which get confused with the transmitted data and normal communication is then disrupted.
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